March 21, 2020

Dear Valued Healthcare Partner,

Transitions Hospice highest priority has always been to ensure the safety and well-being of our patients, their family members and our staff. The current COVID-19 pandemic means it is critical that we take every precaution possible to prevent this virus from spreading by following Centers for Disease Control and Prevention (CDC), along with Federal, State and local health departments.

Precautionary measures Transitions Hospice immediately implemented are as follow:

  • Our clinical and administrative staff have implemented strict precautionary measures to assist in the containment of this virus;
  • Encouraging staff to work remotely whenever possible;
  • Daily monitoring of employees’ health status with screening questionnaires and temperature being taken upon entering offices;
  • Universal precautions are being exercised by all staff by consistently practicing the proper infection control protocols recommended by the CDC;
  • Cancelling all non-essential meetings and holding essential meetings remotely via Zoom

Transitions Hospice is now expanding on precautionary measures by minimizing exposure in assisted living and skilled nursing facilities where the most vulnerable reside. The CDC has done a careful review of the death rate in the elderly, especially those with chronic illness. Experts are recommending we all take action to limit individuals from assisted living and skilled nursing facilities to reduce visits and exposure at all means necessary while continuing to provide essential care.

The high visit frequency that you are accustomed to receiving by the Transitions Hospice care team may put your patient population at risk. We believe that limiting these visits and the number of staff that enter your facility is a prudent directive from our Federal, State and local governments.

According to CMS guidelines, end of life care is considered an essential visit. The team at Transitions Hospice believes the same and continues to commit to our patients and families in the community, as well as abide by the facilities protocols. As we know this is not an ideal situation, we are all in this together and must commit to providing the best care possible. Transitions Hospice will continue living out our mission and vision that no patient should die alone by providing PRN staff as we need them. With your consent, we will provide vigil sitting with our patients to ensure they have care during the transition of life.

During this time of crisis, Transitions Hospice has increased communication and support to our patients and families with phone calls and telehealth visits where permitted. We assure you that the Transitions Hospice model and visit frequency will continue as soon as the Federal and State authorities guide us to do so.

Our staff continues to live out our mission of “doing the right thing” as we navigate through this unique crisis. We continue to make a difference by ensuring these measures are part of the Transitions Hospice daily routine. We are all in this together. We will continue to monitor the COVID-19 pandemic and will follow guidance from public health officials and government agencies, so we can continue to support our customers and communities as needed.

For more information about COVD-19 and what you can do to keep healthy and safe, visit the Centers for Disease Control at or your local health department’s website.

Thank you for trusting Transitions Hospice as your hospice provider. Please feel free to contact us at 877.726.6494 or you may reach out directly to me at 309.369.9414.


Trish Benson, COO
Transitions Hospice